PUNTA GORDA, Fla. – A Florida charter company is experiencing negative ramifications following the release of a viral video showing a captain, Brock Horner, engaged in a heated confrontation with another boater. The incident has led one dissatisfied customer, Shalon Smith, to request a refund for her upcoming trip.

The Incident and Its Background

Smith, who had booked a two-day fishing expedition with Horner for her son’s 16th birthday, said she was encouraged to reconsider her choice after seeing the video. In the footage, Horner can be heard proclaiming, “I’m the best charter captain you will ever meet in your [explicit] life,” while asserting that another boater was violating safety protocols.

The dispute allegedly stemmed from issues related to lighting and speeding under a bridge in Punta Gorda. Gage Towels, who recorded the encounter, can be heard pleading with Horner to “chill bro” as tensions escalated.

Customer Reaction and Financial Repercussions

After witnessing the confrontation, Smith expressed her concerns about the captain’s behavior and its implications for her planned fishing trip, which would have cost her $1,800 at booking, with an additional $1,800 due on the day of the trip.

“He wasn’t responding to calls, texts, or emails, and his website was shut down,” Smith explained. “I felt at a complete loss.” In her efforts to reclaim her money, she contacted Captain Horner’s attorney, who mentioned that there were “a lot of moving pieces” involved in the situation.

Business Impact and Community Response

In light of the incident, local businesses have begun severing ties with Captain Horner. Observers have remarked that such behavior could lead to significant loss for Horner and questioned the implications for his business moving forward. “It wasn’t worth losing his whole entire business now,” one fellow boater commented, pointing out that many customers are seeking refunds without resolution.

Conclusion

The viral video has triggered a ripple effect of dissatisfaction among customers and community members, as the charter company faces scrutiny and potential financial losses. As the situation unfolds, many are left wondering how these events will impact Horner’s reputation and business prospects in the future.

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